Return and refund policy

RETURNS, REFUND, AND CANCELLATION POLICY – ROSEVA PARIS

This policy applies to all orders placed on roseva-paris.com, operated under the trading name ROSEVA PARIS.

1. ORDER CANCELLATION OR AMENDMENT

Orders are processed and prepared quickly once payment is confirmed.

For this reason, amending or cancelling an order cannot be guaranteed once it has been confirmed.

Any cancellation or amendment request should be sent as soon as possible by email to:
📧 contact@roseva-paris.com

Please include:

  • subject line: "Order cancellation"
  • your full name
  • your order number

👉 If the order has not yet been processed or shipped, we will do our best to accommodate your request.
👉 If the order has already been shipped, it will fall under the right to cancel (see below).

2. RIGHT TO CANCEL

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer has 14 calendar days from receipt of the product to exercise their right to cancel, without needing to give a reason.

To exercise this right, the Customer must notify us of their decision by email at:
📧 contact@roseva-paris.com

3. RETURN CONDITIONS

To be eligible for a return, the product must be:

  • unused,
  • in its original packaging,
  • in perfect condition, suitable for resale.

⚠️ For hygiene reasons, used or opened products cannot be accepted for return, except in the case of a proven fault.

4. PRODUCTS NOT ELIGIBLE FOR THE RIGHT TO CANCEL

In accordance with the Consumer Contracts Regulations 2013, the right to cancel does not apply to, in particular:

  • gift cards,
  • digital content supplied in non-physical form once performance has begun,
  • personalised products (where applicable),
  • sealed products that cannot be returned for hygiene reasons once opened.

5. RETURN PROCEDURE

Before returning any item, the Customer must contact customer service at:
📧 contact@roseva-paris.com

A return procedure and the relevant warehouse address will then be provided.

⚠️ No return will be accepted without prior agreement.

6. RETURN COSTS

Return costs are the Customer's responsibility, except where:

  • the product is faulty,
  • the Seller is at fault.

Original delivery charges are non-refundable, except where cancellation is exercised before shipment or in the event of a Seller error.

Returned items travel at the Customer's own risk.

👉 For any item worth more than £45, using a tracked delivery service is strongly recommended.

7. REFUNDS

Once the product has been returned and inspected, the Customer will be informed by email whether the refund has been accepted or declined.

If accepted:

  • the refund will be issued via the original payment method,
  • within a maximum of 14 days from receipt of the return or proof of shipment.

The Seller reserves the right to delay the refund until the product has actually been received.

8. LATE OR MISSING REFUNDS

If you have not yet received your refund:

  • Check your bank account
  • Contact your card issuer
  • Contact your bank (processing times between banks are common)

If the refund still doesn't appear, please contact us at:
📧 contact@roseva-paris.com

9. SALE OR DISCOUNTED PRODUCTS

Products sold at a reduced price or on promotion benefit from the statutory right to cancel, except where an exception provided by law applies.

⚠️ No refund will be granted for a product that is:

  • used,
  • damaged by the Customer,
  • returned outside the legal timeframe.

10. EXCHANGES

Exchanges are only offered for products that are faulty or damaged on arrival.

Any request should be sent to:
📧 contact@roseva-paris.com

11. LIABILITY

ROSEVA PARIS cannot be held responsible for delays or losses caused by carriers during the return of products.

DELIVERY AND RETURNS POLICY – ROSEVA PARIS

Returns & exchanges

At ROSEVA PARIS, we do our best to make our product descriptions as detailed as possible so you don't encounter any surprises when you receive your order. We want our customers to know exactly what they're ordering.

Order cancellation policy

We're proud of our ability to process all orders placed on our site quickly. Most orders are processed within 12 hours.

If you wish to cancel your order for any reason, please contact us as soon as possible by email at:
📧 contact@roseva-paris.com

As most items in stock are processed and/or shipped within 12 hours, it's essential that you contact us within this window so we can try to cancel your order before it is processed and/or shipped.

⚠️ No cancellation request can be accepted once the order has already been processed.

Address errors

It is your responsibility to check that the delivery address is correct when placing your order.

If you notice an error, please contact us as quickly as possible to request a change. Address changes can only be made if the order has not yet been processed.

We cannot be held responsible for incorrect shipping information. We are also not responsible for orders that are refused or undeliverable (incomplete, incorrect, or inaccessible addresses).

In such cases, parcels may be returned to us, but this is not guaranteed.

If your order is returned to sender, we will offer you either:

  • a refund of the order amount, minus shipping costs,
  • or a reshipment, at your choice.

You are not eligible for a reshipment or refund until the parcel has actually been received back by us.

Return policy

We accept returns for any reason, whether you're unhappy with your order or simply changed your mind.

You have 14 days from receipt of your order to request a return.

To start a return, simply contact our support team at:
📧 contact@roseva-paris.com

We will then provide you with the procedure to follow and the return address. The product must be returned in accordance with the instructions given by our customer service team.