Return and refund policy
RETURN, REFUND AND CANCELLATION POLICY – ROSEVA PARIS
This policy applies to all orders placed on roseva-paris.com, operated under the trade name ROSEVA PARIS.
1. ORDER CANCELLATION OR CHANGES
Orders are processed and prepared quickly once payment is confirmed. For this reason, we cannot guarantee that an order can be changed or canceled once it has been confirmed. Please send any cancellation or change request as soon as possible by email to: 📧 contact@roseva-paris.com
Please include: the subject line "Order cancellation", your full name and your order number.
👉 If your order has not yet been processed or shipped, we will do our best to accommodate your request.
👉 If your order has already shipped, it falls under our return policy below.
2. 90-DAY MONEY-BACK GUARANTEE
Every product comes with our 90-day money-back guarantee. You have 90 calendar days from the date you receive your order to request a return, for any reason — even if you have tried the product and simply aren't satisfied. To start a return, email us at: 📧 contact@roseva-paris.com
3. RETURN CONDITIONS
To be eligible for a return, your item must be returned complete, with all its parts and accessories, and in good condition.
⚠️ For hygiene reasons, sealed personal care products (such as cosmetics or serums) cannot be returned once opened, except in the case of a proven defect.
4. NON-RETURNABLE ITEMS
The following items cannot be returned: gift cards, digital products, personalized products (where applicable), and sealed products that cannot be returned for hygiene reasons once opened.
5. HOW TO RETURN AN ITEM
Before sending anything back, please contact our customer service team at: 📧 contact@roseva-paris.com
We will send you the return instructions and the return address.
⚠️ Returns sent without prior approval will not be accepted.
6. RETURN SHIPPING COSTS
Return shipping costs are the customer's responsibility, unless the item is defective or we made an error. Original shipping charges are non-refundable, unless the order is canceled before it ships or we made an error. Returned items travel at the customer's own risk.
👉 For any item worth more than $50, we strongly recommend using a trackable shipping service.
7. REFUNDS
Once your return has been received and inspected, we will email you to let you know whether your refund has been approved or declined. If approved, the refund is issued to your original payment method within 14 days of receiving the return. We may withhold the refund until the item has actually been received.
8. LATE OR MISSING REFUNDS
If you haven't received your refund yet: check your bank account again, then contact your credit card company, then your bank — processing times between banks are common. If you still haven't received it, contact us at: 📧 contact@roseva-paris.com
9. SALE ITEMS
Sale and discounted items can be returned under the same conditions as full-price items.
⚠️ No refund will be issued for an item that is incomplete, damaged by the customer, or returned after the 90-day guarantee period.
10. DEFECTIVE ITEMS AND EXCHANGES
If your item is defective or damaged, whether on arrival or within 90 days of delivery, we will replace or refund it free of charge. Please send any request, with a photo of the issue, to: 📧 contact@roseva-paris.com
11. LIABILITY
ROSEVA PARIS is not responsible for delays or losses caused by carriers while an item is being returned.
12. INCORRECT ADDRESSES
It is your responsibility to make sure your shipping address is correct when you place your order. If you notice a mistake, contact us as quickly as possible: the address can only be changed before the order is processed. We are not responsible for orders that are refused or undeliverable because of an incomplete, incorrect or inaccessible address. If your order is returned to us, we will offer you either a refund of the order amount minus shipping costs, or a reshipment, at your choice, once the package has actually been received back.